Refund Policy

If the fit is not right, tell us within 60 days of delivery and we will replace the glove in the correct size, or refund it in full. You do not need to argue your case.

Start a claim by emailing help@thegolfgents.com with your order number and the size you need.

If a glove arrives faulty, damaged, or personalised incorrectly through our error, we replace or refund it in full, including any shipping you paid. Send a photo with your order number and we will arrange it. This is in addition to your statutory rights.

Because each glove is made to your specification and stamped with your initials, it cannot be resold. Personalised goods made to a consumer's specification are excluded from the standard 14-day right of withdrawal under EU and UK consumer law.

That exclusion does not apply to faulty goods, to the wrong item being sent, or to our 60-day fit guarantee above — all of which stand regardless.

If you need to change or cancel an order before production begins, email us straight away. Once your initials have been stamped, the glove cannot be changed.

Approved refunds go back to the original payment method within 5 to 10 business days of us receiving the returned glove, or of approving a photo claim. Your bank may take longer to show it.